Please note that we cannot guarantee delivery by a certain date as Canada Post / USPS have removed their mail delivery guarantees. We are seeing delays from the mail carriers due to volume as well as customs clearance for orders going to the US or internationally. Unfortunately, these delays are beyond our control.
All postal carriers (Canada Post / USPS / Royal Mail, etc.) are experiencing delays due to increased seasonal volume and safety measures that have been put in place at the processing facilities related to COVID-19. Though the estimated delivery dates shown at checkout are provided by Canada Post, the dates may not be accurate and cannot be guaranteed.
For orders going to Canada and the US, we recommend ordering by December 11th for Christmas arrival. Note that this is just a recommendation. For international orders, we recommend ordering by December 4th. See estimated shipping times below.
Orders received past the recommended dates above will continue to be sent as they are ordered, however they may not arrive in time for Christmas with the free shipping option (Canada Post Expedited within Canada and Tracket Packet Air to the US). There is an option to pay for subsidized Xpresspost (Canada Post estimates 1-3 business days for Xpresspost in Canada, 6 business days for delivery to the US).
Please note that even with the faster shipping option, orders may still not arrive in time for Christmas due to mail carrier delays. The number of days shown at checkout is Canada Post's standard estimate and does not take into account current delays. We have been seeing delivery times far beyond the number of business days estimated for packages going to the United States due to customs delays and volume delays. The mail carriers will not guarantee delivery dates.
If you have questions on shipping times, email me (firstname.lastname@example.org).
Orders are packed and sent the day after the order is received and are sent from Edmonton, Alberta. I cannot guarantee delivery times due to potential delays by Canada Post and USPS.
Free shipping to Canada is Canada Post Expedited. Estimated delivery times following the shipment of your order are below. Please note that these are in business days (does not include weekends).
Order to delivery: 2-3 business days.
BC, Saskatchewan, Manitoba, Yukon Territory, Northwest Territories
Order to delivery: 4-6 business days.
Order to delivery: 6-7 business days.
Order to delivery: 6-7 business days.
Orders to the US are sent via Canada Post. Estimated delivery is 6-12 business days.
Orders to the UK are sent via Canada Post. Estimated delivery is 10-16 business days.
Other International locations
Orders are sent via Canada Post. Estimated delivery is 10-16 business days depending on your location.
General Shipping Information
famjamjams product is shipped from Canada.
- Shipping is free to Canada and the United States for orders over $40 CAD and will include a tracking number
- Shipping to Canada and the United States for orders under $40 is $10 CAD
- International shipping via air to all other locations is $20 CAD.
- Upgraded shipping options are available at the rate charged by Canada Post.
For customers outside of Canada, please be aware of your local customs, duties, taxes and import fees as these fees are the responsibility of the buyer. Shipments to the United States should not incur any additional duties and taxes. You can use an online duty and taxes calculator to estimate your fees. Please note: this calculator link is being provided as a helpful guide only - any actual fees incurred are the responsibility of the purchaser.
Delivery times may be delayed if taxes and duties apply and time is required to clear customs in your country.